Apple iTunes connects to the Internet; hence its performance is based on the Internet security suite on your computer. Almost all security suites let iTunes connect to its servers without any issue; however, conflicts may occur occasionally. If you have a Norton antivirus security solution installed on your PC, it can interfere with iTunes, preventing your ability to access your company’s iPhones. If the iTunes isn’t working with Norton, the following guide will help you to fix issues encountered due to your antivirus software. Also, you can contact the Norton antivirus customer service to gain the complete resolution.
Check That Norton Is the Problem
Although it’s common that iTunes gets blocked by the Norton program frequently, but it needs you to make sure that this is the real issue before uninstalling the program. An incorrect configuration can also cause iTunes to stop running properly at times. So, before troubleshooting, check that your system has the accurate time, date and time zone, the latest iTunes version is installed, and you are accessing the account as an admin user.
Since iTunes is the main application and often used by many computer users and Mac users, it’s likely that the updates of Norton software can cause conflicts between two applications. Open your security program, and see for the necessary upgrades. If required, then update it by downloading and the new program version and installing it. The latest Norton’s versions or innovative virus definition files might include inbuilt exceptions in the iTunes program, yet it relies on the program version and the subscription options.
The firewall security of Norton can prevent iTunes from connecting its servers. With the security application, you can permit any specific programs via the firewall. Launch Norton antivirus program and click the ‘Settings’ and then select the ‘Network.’ Subsequently, click the ‘Smart Firewall’ and then choose the ‘Configure’ under the Advanced Settings row. Click the ‘Configure’ button in the General Rules, and then ‘Add’ button to access the wizard to add iTunes as an exception. Once the wizard is completed, click the ‘OK’ button to close them.
If adding iTunes program as an exception in security software doesn’t remove the conflicts, manually add the port numbers of iTunes and domains to Norton. To use iTunes works appropriately, you need to have access to ports 443 and 80 along with six specific domains. You can add all ports and domains to the Firewall expectations of Norton to let iTunes work. However, if your Norton program is still preventing iTunes connecting to the Internet, you can seek the quick resolution of your issues by dialing the Norton customer support number.